Responsible Gaming

Our Commitment to Responsible Gaming

At helenogradysouthwales.co.uk, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only bet what you can afford to lose.

Age Verification

You must be 18 years of age or older to gamble on our website. In the UK, the legal age for gambling is 18. By accessing and using our services, you confirm that you meet this age requirement. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs, you may be developing a gambling problem:

• Spending more money or time gambling than you intended
• Chasing losses by gambling more to recover money lost
• Hiding your gambling activity from family, friends, or partners
• Neglecting work, education, or family responsibilities due to gambling
• Borrowing money or experiencing financial difficulties to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Increasing bet sizes to achieve the same level of excitement
• Unable to cut down or stop gambling despite wanting to
• Using gambling as a way to escape problems or negative emotions
• Lying about the extent of your gambling activities

Self-Help Tools & Features

We provide a range of tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
• Reality Checks: Receive regular reminders during your gaming sessions about how long and how much you've been playing
• Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gambling
• Time-Out: Take a cooling-off period from your account for a set duration

To access these tools, please log into your account or contact our customer support team.

Support & Resources

If you are struggling with problem gambling, please reach out to one of these organisations for free, confidential support:

United Kingdom

• GamCare – Free counselling and support for problem gambling
  www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
• GamStop – National Self-Exclusion Scheme (multi-operator self-exclusion)
  www.gamstop.co.uk
• Gamblers Anonymous – Peer support and 12-step programme
  Phone: 020 7384 3040
• National Problem Gambling Clinic – NHS-funded specialist treatment
  Phone: 020 7054 2766

International Support Services

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

Take Action Today

If you think you may have a gambling problem, please seek help immediately. There is no shame in reaching out – support services are confidential, free, and staffed by experienced professionals who are here to help you.

Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to seek support.

Last updated: 2026. For the most current resources and support options, please visit the organisations listed above.